Frequently Asked Questions

The promotion opens on 04/03/19.

Step 1: Purchase a promotional pack of 40g KETTLE® Chips or a promotional multipack while stocks last. (Please keep your promotional pack, as it will be required for prize- winner validation.)

Step 2: Find your code located beneath the best before date on the back of pack. This is a 10 digit code on our 40g packs, and a 9 digit code on our multipacks, and starts with a number.

Step 3: Go online to www.kettleexperiences.co.uk, select your location (by country) from the options stated and then enter your code along with your personal details. You must be over 18.

Step 4: You will automatically be entered into the promotion for the chance to win one of 200 real food experience prizes. Prize winners will be informed by screen notification after entry and will be prompted to select an experience on www.kettleexperiences.co.uk. Winners will also receive an email confirming that they have won a prize.

Step 5: Not a winner of the one of the real food experiences prizes? Don’t worry! You will receive a 20% discount code to use at www.virginexperiencedays.co.uk within 30 days.

Step 1: Go online to www.kettleexperiences.co.uk select your location (country) from the options stated and then enter your personal details. You must be over 18.

Step 2: You will automatically be entered into the promotion for the chance to win one of 200 real food experience prizes. Prize winners will be informed by screen notification after entry and will be prompted to select an experience on www.kettleexperiences.co.uk. Winners will also receive an email confirming that they have won a prize.

Step 3: Not a winner of the one of the real food experiences prizes? Don’t worry! You will receive a 20% discount code to use at www.virginexperiencedays.co.uk.

Your code is printed on the back of your promotional pack of 40g and multipack outer bag of KETTLE® Chips.

40g bags: The code can be found beneath the best before date on the right hand side on the back of the bag. It is the third line of text, is 10 digits long, starts with a number and consists of a mixture of numbers 0 to 9 and capital letters.

Multipack outer bags: The code can be found beneath the best before date on the right hand side on the back of the outer pack. It is 9 digits long, and consists of only numbers.

Follow the instructions on the ‘Enter your code’ page of the website (www.kettleexperiences.co.uk) for your chance to win. The promotion closes for entries on 31/07/19. If you are a lucky winner of one of the real food experience prizes, you will be informed by screen notification after entry and will be prompted to select an experience on www.kettleexperiences.co.uk. Prizes are in the form of vouchers and will be emailed to you within 30 days of winning. If you are not a winner of one of the real food experience prizes, you will receive a 20% discount code to use at www.virginexperiencedays.co.uk. The discount code will be emailed to you within 30 days of entering.

We are giving away 200 real food experiences prizes. Prizes will be in the form of a voucher received via email from Virgin Experience Days. For more details about the prizes available and locations of the prizes, please visit our Prizes pages here.

After winning and selecting your experience, you will receive a voucher via email from Virgin Experience Days with details of how to book your experience. You will need to visit www.virginexperiencedays.co.uk/myvoucher.

Vouchers are valid for 9 months from the date of issue.

You will receive your voucher via email from Virgin Experience Days within 30 days of selecting your experience prize.

If you do not win one of the 200 real food experience prizes, you will receive a 20% discount code on screen and via email within 30 days to use on www.virginexperiencedays.co.uk. All 20% discount codes are valid until 23:59 on 30/09/19.

Please note that there are a number of experiences available on www.virginexperiencedays.co.uk against which a 20% discount code cannot be redeemed; for details of the experiences excluded please click on the following link: www.virginexperiencedays.co.uk/excluded-products

There is a limit of one entry per person per day but otherwise you may enter as many times as you like throughout the course of the promotion. However, you can only win one real food experience prize during the promotion.

Enter by 31/07/19 for your chance to win one of 200 real food experience prizes. 20% discount codes are also available from 30/08/19 to 30/09/19. All 20% discount codes are valid until 23:59 on 30/09/19.

Unfortunately not. All entries into the promotion must be received by 31/07/19, apart from 20% discount codes which will be issued from 30/08/19 to 30/09/19.

Unfortunately not. No entries received via post or telephone will be entered into the promotion. Entrants must also have a valid email address.

Please check to ensure that you have entered your code correctly. Sometimes it can be easy to mistake certain letters or numbers for others so it’s worth looking extra carefully to make sure you’ve entered your code correctly. When entering your personal information (e.g. name and email address) please ensure you have completed all the mandatory fields and that all the information you have entered is correct. If you’re still having trouble entering your code please let us know by contacting our customer care team at the following address: kettleexperiences@kettlefoods.co.uk. Please include the promotional code from your promotional pack of KETTLE® Chips so that we can help resolve the situation as quickly as possible.

All entrants must be residents of the UK (England, Scotland, Wales and Northern Ireland), IoM, CI and ROI aged 18 or over.

As with any on-pack promotion, it is possible to find non-promotional packs on shelf at the same time as promotional ones. Only packs that bear this promotion on the front of pack are valid as part of this promotion.

If you have a promotional pack and it does not have a code on the back please let us know by sending a picture to our customer care team at the following address: kettleexperiences@kettlefoods.co.uk and we will get another code to you.

If you’re having trouble entering please let us know by contacting our customer care team at the following address: kettleexperiences@kettlefoods.co.uk.

For more information about KETTLE® Chips visit kettlechips.co.uk or www.facebook.com/KETTLEChipsUK

Promoter: Kettle Foods Ltd, 38 Barnard Road, Bowthorpe, Norwich, Norfolk NR5 9JP.